Scenario:
Existing Patient — Cancellation
Existing Patient — Reschedule
Existing Patient — Confirmation
Existing Patient — Returning MA Call
Existing Patient — Returning Results Call
Existing Patient — Provider Question
Existing Patient — Refill Request
Existing Patient — Billing Question
──────────
New Patient — Cancellation
New Patient — Reschedule
New Patient — Confirmation
New Patient — Returning MA Call
New Patient — Returning Results Call
New Patient — Provider Question
New Patient — Refill Request
New Patient — Billing Question
──────────
True New Patient — No CRM Data
True New Patient — Cancellation
True New Patient — Reschedule
True New Patient — Confirmation
True New Patient — Returning MA Call
True New Patient — Returning Results Call
True New Patient — Provider Question
True New Patient — Refill Request
True New Patient — Billing Question
Run
Reset
Call Screenpop (Testing — Final 2025‑10‑03)